Tierno's Auto Body, Inc.
Questions & Answers
Q: What is an estimate?
A: An estimate is the initial examination of the visible and probable damage to your vehicle. The estimate is not a guaranteed price. There may be damage found when parts are removed that will affect the final cost. This estimate is turned into a Repair Order (RO) when the work is authorized by the owner. The customer should receive a completed Repair Order listing what was actually repaired, replaced and refinished when they pick up their vehicle.
Q: Who's estimate should I use?
A: If you are receiving payment from an insurance company then that is the estimate your repair facility should be referencing. This protects you from having to pay any supplemental charges on damage that was accident related.
Q: Should I make an appointment for an estimate?
A: We suggest making an appointment so we can ensure that you will not have to wait for service. A thorough estimate may take 30 minutes and estimates are written on a first come basis (unless you have an appointment) ...so if you are a walk in and there are customers ahead of you it may take some time.
Q: Why are estimates different on the same repair?
A: The dollar amounts on any two estimates may vary depending on a range of factors: which estimating system is used, what type of parts are used (OEM, Aftermarket, etc), and each estimators judgement. A lower estimate may not include all necessary work. At Tierno's Auto Body, we write as thorough an estimate as possible to insure the safe operation of your vehicle.
Q: What if the insurance company refuses to work with the shop of my choice?
A: By law, an insurance company cannot refuse your request and must negotiate with the shop of your choice. It is in both parties' best interest to get your vehicle repaired and back to you as quickly as possible.
Q: Can I get other work done on my vehicle while it is in your shop?
A: Yes. For example, wheel alignments, air conditioning service and auto detailing are a few services offered. Let us know what additional work you want done and we will quote you a price and make the necessary arrangements. We also have agreements with companies providing expertise in areas such as entertainment systems and vehicle security.
Q: How long will repairs take?
A: At Tierno's Auto Body, we will provide you with an estimated completion date (or target date). If additional damage is found when the vehicle is disassembled the repair time could be extended. In this case, we will inform you immediately of the revised target date.
Q: What type of paint does your shop use?
A: Tierno's Auto Body, Uses Glasurit paint and products.
Q: Do I have to pay a deductible?
A: If you are the liable party in an accident, your deductible is due to the repair facility. Check with your agent (or have our Customer Service Representative do this) if you are unsure of the amount. It is usually subtracted from the original estimate total you receive from your insurance company. This does not apply if you are a claimant. Some customers ask if their deductible can be "saved"? Please click here for an explanation of our shop's policy.
Q: How will I know when my car is done?
A: You will be notified by phone when your vehicle is ready to be picked up.
Q: What forms of payment do you accept?
A: Tierno's Auto Body, accepts Cash and Checks only. We do not accept any type credit cards.
Q: Is there a warranty on the repairs to my vehicle?
A: There is a 1 Year warranty on all repairs.